Refund Policy for ALWAZZAH Digital Marketing Co.

Effective Date: 30-12-2024

1. Introduction

At ALWAZZAH Digital Marketing Co. (“we,” “our,” or “us”), we strive to provide high-quality digital marketing and website development services to our clients. However, we understand that situations may arise where you may need to request a refund for the services we provide. This Refund Policy outlines the conditions under which refunds may be issued, the process for requesting a refund, and the applicable terms.

By using our Website or Services, you agree to the terms outlined in this Refund Policy.

2. General Refund Policy

We offer a 30-day money-back guarantee for certain services under the following conditions:

• You must request a refund within 30 days of the service being delivered.
• Refund requests will be considered for certain services only, as specified below.
• Refunds are processed according to the terms and conditions of the service agreement and the nature of the work involved.

Please note that we do not offer refunds for certain services once work has commenced, as detailed in the specific sections of this policy.

3. Refund Eligibility

Refunds may be requested under the following conditions:

• Website Development Services: Refunds are eligible only if no work has begun on your website, or if no deliverables have been provided. Once design or development work has commenced or has been delivered (e.g., first drafts, wireframes, or completed projects), a refund will not be issued.
• Digital Marketing Services (e.g., SEO, Social Media): Refunds for ongoing digital marketing services may be considered within the first 30 days of service if no measurable results or progress are made, and no deliverables have been produced. Refunds will not be issued for services that involve ongoing management, marketing campaigns, or SEO work once progress has been initiated.
• Consulting Services: If you are dissatisfied with consulting services, a partial refund may be issued if no consulting work has been completed, or if the services provided were not as agreed upon in the service contract.
• Payment Gateway Integration and Other Specialized Services: Refunds are generally not provided for services like payment gateway integration, custom programming, or other specialized services after work has started or a solution has been implemented.

4. Non-Refundable Services

The following services are non-refundable once the work has commenced or the services have been rendered:

• Services that have been completed or partially delivered, including but not limited to websites, digital marketing campaigns, and reports.
• Subscription-based services where a recurring fee has been charged, such as monthly hosting, SEO monitoring, or social media management.
• Any third-party fees that may have been incurred (e.g., domain registration, hosting, paid ads, etc.).

5. Refund Process

To request a refund, you must:

1. Submit a Refund Request: Contact us within 30 days from the service delivery date via email at [your-email@example.com] or through the contact form on our Website.
2. Provide Documentation: Include your order number, the services purchased, and a clear reason for your refund request. If applicable, please provide any evidence supporting your dissatisfaction or request.
3. Review and Approval: Once we receive your request, we will review the information provided and assess the eligibility based on the nature of the service provided. We may request additional information or clarification before making a final decision.
4. Refund Issuance: If your refund request is approved, we will process the refund to the original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on the payment provider and your bank.

6. Partial Refunds

In some cases, if work has already been performed, we may offer a partial refund based on the work completed and the time spent. This decision will be made on a case-by-case basis, depending on the nature of the service and the agreement made.

7. Cancellations

If you wish to cancel services before they are fully rendered, you may be entitled to a partial refund, but only if you request cancellation before any substantial work has been started. Cancellations after substantial work has commenced may result in the forfeiture of the entire payment.

8. Dispute Resolution

If you are unsatisfied with the decision regarding your refund request, you may submit your concern to us in writing, and we will attempt to resolve the issue through further discussion. If an agreement cannot be reached, the dispute will be resolved in accordance with the dispute resolution process outlined in our Terms of Service.

9. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our Website, and the revised policy will take effect immediately upon posting. We encourage you to review this Refund Policy periodically to stay informed of any updates.

10. Contact Us

If you have any questions regarding this Refund Policy or need to initiate a refund request, please contact us at:

ALWAZZAH Digital Marketing Co.
Eadmin@alwazzah.com
Phone: +971 523847481
Address: Office 208, Abu Saif Business Center, Hor al anz East, Dubai, United Arab Emirates.