Effective Date: 30-12-2024

Introduction

ALWAZZAH Digital Marketing Co. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [www.alwazzah.com] (“Website”) or use our services, including website design, digital marketing, and online payment processing services. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect various types of personal and non-personal information when you interact with our Website or use our services. This information may include:

• Personal Information: When you request a service or make a payment, we may collect personally identifiable information, such as your name, email address, phone number, billing address, and payment details.
• Payment Information: If you make payments on our Website, we may collect payment card information (e.g., credit/debit card number, expiration date, and security code). This data is processed securely by third-party payment providers and is not stored on our servers.
• Usage Data: We may collect non-personally identifiable information, including your IP address, browser type, device type, operating system, pages you visit on our Website, and time spent on our site. This data helps us understand how users interact with our site and improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services, including website development, digital marketing, and payment processing.
• To process payments and manage transactions.
• To communicate with you about your service requests, billing inquiries, or other service-related matters.
• To send you promotional emails, newsletters, or updates (if you have opted in to receive them).
• To monitor and analyze usage patterns on our Website for improving performance, functionality, and content.
• To comply with legal obligations and protect our legal rights.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with trusted third-party vendors and service providers (e.g., payment processors, hosting providers, email service providers) who assist us in operating our business and providing services. These third parties are obligated to use your information only for the purposes for which it was provided.
• Legal Compliance: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and offer the option to opt-out if required by law.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmitting or storing data is completely secure. While we strive to protect your information, we cannot guarantee the absolute security of your data.

5. Payment Security

When making payments on our Website, we use secure payment gateways to process your financial information. These payment providers employ encryption technologies, such as SSL (Secure Socket Layer) or TLS (Transport Layer Security), to safeguard your payment data during transmission. We do not store your payment details on our servers.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies (such as web beacons and pixels) to collect data about how you interact with our Website. Cookies are small text files stored on your device that help us enhance your browsing experience. You can control cookie settings through your browser, but disabling cookies may impact your ability to use certain features on our Website.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correct: Update or correct any personal information that is inaccurate or incomplete.
• Delete: Request the deletion of your personal information, subject to certain legal obligations and retention periods.
• Opt-Out: Opt-out of receiving promotional emails by following the unsubscribe link in the email or by contacting us directly.
• Withdraw Consent: If you have given us consent to process your data, you may withdraw it at any time.

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting obligations. After this period, we will securely delete or anonymize your personal information.

9. International Transfers

Your personal information may be transferred to and stored in countries outside of your own, including countries that may not offer the same level of data protection as your country of residence. By using our services, you consent to this transfer, processing, and storage of your data in these jurisdictions.

10. Children’s Privacy

Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us, and we will take appropriate steps to remove that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our Website and update the “Effective Date” at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

ALWAZZAH Digital Marketing Co.
Email: admin@alwazzah.com]
Phone: +971 523847481
Address: Office 208, Abu Saif Business Center, Hor Al Anz East, Dubai, United Arab Emirates.

By using our Website or services, you consent to the terms outlined in this Privacy Policy.